Your Financial Protection

The air holiday packages in on this website are ATOL protected with the Civil Aviation Authority. Our ATOL number is 3278. Please see our booking conditions for more information.

ATOL, which is part of the CAA, is a financial protection scheme for UK tour operators and protects you from losing money or being stranded abroad in the unlikely event of our insolvency. All monies paid to us in advance for a booking will be refunded and, if necessary, arrangements will be made for your repatriation back to the UK.

ATOL Protection does not apply to all holiday and travel services on this website. Please ask us to confirm what protection may apply to your booking.

For more information about ATOL visit http://www.atol.org.uk/ and for information about the CAA, visit http://www.caa.co.uk/ or call 020 7453 6424.

Great Rail Journeys is a member of the Association of Independent Tour Operators, an organisation representing over 150 of Britain's best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour operating and all members are fully bonded for clients' protection, in compliance with UK and European regulations. Great Rail Journeys - like all other AITO members - are also bound by the organisation's Quality Charter.

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.

All members acknowledge the importance of AITO's Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 3, 4 or 5 star status.

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

For further information about AITO visit www.aito.com or call 0208 744 9280.

We are proud of our holidays. Please give your feed back on www.aito.com so others can see how satisfied our customers are. AITO independently monitors its members and their standards.

Great Rail Journeys is a tour operator member of ABTA, the Association of British Travel Agents, and our ABTA number is V2170. ABTA's main aims are to maintain high standards of trading practice for the benefit of its members, the travel industry at large and the consumers they serve. Both ABTA and its members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.

As an ABTA member, we are obliged to follow the organisation's Code of Conduct. This ensures that our customers receive a high standard of service, fair terms of trading, and clear and accurate information on issues such as passports and visas, health requirements, and details of any alterations to your holiday. In the event of things going wrong, the Code of Conduct ensures that we respond to any complaint within strict time limits.

For further information about ABTA, the Code of Conduct and also the independent arbitration scheme available to customers if you have a complaint visit http://abta.com/ or call 020 3117 0500. Alternatively, ABTA may be contacted at the following address:

ABTA
30 Park Street
London
SE1 9EQ

Tel: 020 3117 0500
Fax: 020 3117 0581
Email: abta@abta.co.uk
Website: http://abta.com/

 

Whatever your cruise requirements, you can book a Great Rail Journeys cruise with confidence as we are members of the Cruise Lines International Association (CLIA), formerly known as the Association of Cruise Experts (ACE). This award-winning training and support organisation is dedicated to providing expert cruise training and support for travel agents and peace of mind for customers. Supported by 30 of the world's leading cruise lines, and in turn supporting over 12,000 travel agents, CLIA make sure that cruise customers get the holiday of their dreams. For more details visit http://www.cruiseexperts.org/.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Great Rail Journeys (5386), and in the event of their insolvency, protection is provided for:

• Non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Great Rail Journeys. 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:  https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

Member number: 5386

https://www.abtot.com