b'accommodation to that of a lower official classification or standard for the wholeYour safety is our first consideration and if the UK Government Foreign, or a major part of the time you are away, a change of accommodation areaCommonwealth & Development Office advises against travel to a certain for the whole or a major part of the time you are away, a change of outwardcountry, we will act on this advice.departure time or overall length of time you are away of twelve or more hours, a change of UK departure point to one which is significantly more inconvenientIf such advice is to avoid or to leave a particular country or area this may for you or a significant change of itinerary missing out one or more majorconstitute Force Majeure (as described in clause 10). The UK Government destination substantially or altogether. Foreign, Commonwealth & Development Office issues regular advice and updates on their website at www.gov.uk/foreign-travel-advice which you are Cancellations by Us: All our escorted holidays are organised on the basis of arecommended to consult before booking and again in good time prior to minimum number of clients (usually 15). In the unlikely event the holiday (whichdeparture.would include any individually purchased variations or extensions), has to be cancelled because of insufficient numbers, you will be informed at least 60 days 12. Our Liability to Youprior to departure. We will not cancel your arrangements less than 60 days(1) We will accept responsibility for the arrangements we agree to provide or before departure except for reasons of Events Beyond Our Control or failure byarrange for you as an organiser under the Package Travel and Linked Travel you to pay the final balance. Arrangements Regulations 2018 (as amended) as set out below, and as such we are responsible for the proper provision of all travel services included in If we have to make a significant change or cancel, we will tell you as soon asyour package, as set out in your confirmation invoice. Subject to these booking possible and if there is time to do so before departure, we will offer you theconditions, if we or our suppliers negligently perform or arrange those services choice of the following options: and we dont remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be a. (for significant changes) accepting the changed arrangements; or entitled to an appropriate price reduction and/or reasonable compensation. b. If available and where we offer one, accepting an offer of an alternativeYou must inform us without undue delay of any failure to perform or improper holiday (we will refund any price difference if the alternative is of a lower valueperformance of the travel services included in this package. The level of any such but if the alternative holiday is more expensive, you will be required to pay theprice reduction or compensation will be calculated taking into consideration all applicable price difference); orrelevant factors such as but not limited to, following the complaints procedure c. cancelling or accepting the cancellation in which case you will receive a fullas described in these conditions and the extent to which ours or our employees refund of all monies you have paid to us (including, where appropriate, the priceor suppliers negligence affected the overall enjoyment of your holiday. Please paid for any holiday extensions or additional service purchased from us andnote that it is your responsibility to show that we or our supplier(s) have been included in your package). negligent if you wish to make a claim against us.Please note the above options are not available where any change made is an(2) We will not be responsible for any injury, illness, death, loss (including loss insignificant one. of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of youra. the act(s) and/or omission(s) of the person(s) affected or any member(s) of choice. If you fail to respond again, we will assume that you have chosen totheir partyaccept the change or alternative booking arrangements. b. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unavoidable and extraordinary; orIn addition to a full refund of all monies paid by you, we will pay youc. Events Beyond Our Control as defined in clause 10 above.compensation in the following circumstances:(3) Please note we cannot accept responsibility for any services which do not a. if, where we make a significant change, you do not accept the changedform part of our contract. This includes, for example, any additional services arrangements and cancel your booking or facilities which your hotel or any other supplier agrees to provide for you b. if we cancel your booking and no alternative arrangements are available. where the services or facilities are not advertised in our brochure or on our We will not pay you compensation in the following circumstances: website and we have not agreed to arrange them as part of our contract and a. where we make an insignificant change any excursion you purchase during your holiday. Please also see clause 18 b. where we make a significant change or cancel your arrangements (includingExcursions, Activities and Brochure/Website Information.cancellation due to not reaching the minimum number of client bookings required to run your holiday) more than 60 days before departure. (4)We limit the amount of compensation we may have to pay you if we are c. where we make a significant change and you accept those changedfound liable under this clause as follows:arrangements or you accept an offer of alternative travel arrangementsd. where we have to cancel your arrangements as a result of your failure to(a) Loss of and/or damage to any luggage or personal possessions and money:make full payment on time; The maximum amount we will have to pay you in respect of these claims will be e. where the change or cancellation by us arises out of alterations to thethe greater of:confirmed booking requested by you; (i) an amount equivalent to the excess on your insurance policy which applies to f. where we are forced to cancel or change your arrangements due to Eventsthis type of loss per person in total because you are required to have adequate Beyond Our Control (see clause 10). insurance in place to cover any losses of this kind; or (ii) the amount payable by the supplier under their own terms and conditions.In any of the circumstances referred to above we will not be liable for the(b) Claims not falling under (a) above and which dont involve injury, illness or cost of any service (such as, but not limited to, flights, hotels and connectingdeath: The maximum amount we will have to pay you in respect of these claims rail travel) which is purchased in connection with any holiday but which is notis up to three times the price paid by or on behalf of the person(s) affected in booked through us, or for any related expenses such as cancellation charges ortotal. This maximum amount will only be payable where everything has gone amendment fees for any service which cannot be used or has to be cancelled orwrong and you or your party has not received any benefit at all from your amended as a result of our having to cancel or make a significant change to anybooking.holiday. (c) Claims in respect of international travel by air and rail, or any stay in a hotel:(i) The extent of our liability will in all cases be limited as if we were carriers If we become unable to provide a significant proportion of the arrangementsunder the appropriate Conventions, which include The Warsaw/Montreal that you have booked with us after you have departed we will, if possible,Convention (international travel by air); The Berne/Cotif Convention (with make suitable alternative arrangements for you at no extra charge and whererespect to rail travel) and The Paris Convention (with respect to hotel those alternative arrangements are of a lower standard, provide you with anarrangements). You can ask for copies of these Conventions from our offices. appropriate price reduction In addition, you agree that the operating carrier or transport companys own Conditions of Carriage will apply to you on that journey. When arranging 10. Events Beyond Our Control transportation for you, we rely on the terms and conditions contained within Except where otherwise expressly stated in these booking conditions we willthese international conventions and those Conditions of Carriage. You not be liable or pay you compensation if our contractual obligations to you areacknowledge that all of the terms and conditions contained in those Conditions affected by Events Beyond Our Control. For the purposes of these bookingof Carriage form part of your contract with us, as well as with the transport conditions, Events Beyond Our Control means any event beyond our or ourcompany and that those Conditions of Carriage shall be deemed to be included suppliers control, the consequences of which could not have been avoided evenby reference into this contract.if all reasonable measures had been taken. Examples include, warfare and acts(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied of terrorism (and threat thereof), civil strife, significant risks to human healthBoarding Regulation 2004, any liability we may have to you under our contract such as the outbreak of serious disease at the travel destination, epidemics,with you, arising out of the same facts, is limited to the remedies provided under plagues or pandemics (including but not limited to the ongoing effects ofthe Regulation as if (for this purpose only) we were a carrier.Covid-19 and/or any other strain of the coronavirus) or natural disasters such(iii) When making any payment, we are entitled to deduct any money which you as floods, earthquakes or weather conditions which make it impossible tohave received or are entitled to receive from the transport provider or hotelier travel safely to the travel destination or remain at the travel destination, the actfor the complaint or claim in question.of any government or other national or local authority including port or river(d) Claims in respect of international travel by sea or inland waterwayauthorities (including any impact to travel or other arrangements as a result of the United Kingdom having left the European Union), industrial dispute,Travel by sea is governed by the provisions of the Convention Relating to the lock closure, natural or nuclear disaster, fire, chemical or biological disaster,Carriage of Passengers and their Luggage by Sea 1974 as amended in 1976 (the unavoidable technical problems with transport and all similar events outside ourAthens Convention) and, where applicable, EU Regulation 392/2009 relating to or our supplier(s) control. the Liability of carriers of passengers by sea in the event of accidents. The extent of our liability will in all cases be limited as if we were the Contracting Carriers 11. UK Government Foreign, Commonwealth & Development Office Advice under the Athens Convention and/or EU Regulation 392/2009.You are responsible for making yourself aware of UK Government Foreign,The Athens Convention and EU Regulation 392/2009 limit the carriers liability Commonwealth & Development Office advice and warnings in regard to thefor death or personal injury or loss or damage to luggage and makes special safety of the countries and areas in which you will be travelling to and to makeprovision for valuables. It is presumed that luggage has been delivered to you your own decisions accordingly. Global and political situations do change.undamaged unless written notice is given to us and/or the carrier;132 BOOKING CONDITIONS'