b'19. Flights Tickets for Eurostar train services are issued subject to the conditions set out Please note the existence of a UK Air Safety List (available for inspection atin Eurostar International Limiteds conditions of carriage and/or the conditions https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements- of carriage of the carrier in question, copies of which are available from travel and-guidance/Third-Country-Operator-Certificates/) detailing air carriers thatagents appointed by Eurostar International Limited or supplied on request.are subject to an operating ban within the UK. We will advise you of the carrier(s) or, if the carrier(s) is not known, the likely22. Your Financial Protectioncarrier(s) that will operate your flight(s) at the time of booking. Where we areThe Package Travel and Linked Travel Arrangements Regulations 2018only able to inform you of the likely carrier(s) at the time of booking, we will(as amended) require us to provide security for the monies that you payinform you of the identity of the actual carrier(s) as soon as we become awarefor the package holidays booked from this brochure or our website and for of this. Any change to the operating carrier(s) and/or flight routings (includingyour repatriation in the event of our insolvency. We provide this security byindirect routings) after your booking has been confirmed will be notified toway of an ATOL (ATOL number 3278) administered by the Civil Aviation you as soon as possible. We are not always in a position at the time of bookingAuthority of CAA House, 45-59 Kingsway, London WC2B 6TE for packages which to confirm flight routings and/or flight timings. Where flight routings and/orinclude a flight and a bond held by ABTOT (ABTOT number 5386) for packages flight timings are given at the time of booking or detailed on your confirmationthat do not include a flight. You can contact ABTOT at www.abtot.com orletter/invoice these are for guidance only and are subject to alteration andABTOT Limited, 117 Houndsditch, London EC3A 7BT.confirmation. The latest timings will be shown on your itinerary which will be dispatched to you approximately 10 days prior to departure. You mustWhen you buy an ATOL protected flight or flight inclusive holiday from us, accordingly check your tickets very carefully immediately on receipt to ensureyou will receive an ATOL Certificate. This lists what is financially protected, you have the correct flight times. It is possible that flight times may be changedwhere you can get information on what this means for you and who to contact even after tickets have been dispatched. if things go wrong. We, or the suppliers identified on your ATOL Certificate, We will contact you as soon as possible if this occurs. Any change in the identitywill provide you with the services listed on the ATOL Certificate (or a suitable of the carrier(s), flight timings, routings (including a change from direct toalternative). In some cases, where neither we nor the supplier are able to do indirect routings) and/or aircraft type (if given) will not entitle you to cancelso for reasons of insolvency, an alternative ATOL holder may provide you with or change to other arrangements without paying our normal charges exceptthe services you have bought or a suitable alternative (at no extra cost to you). where specified in these conditions. Regardless of any information given inYou agree to accept that in those circumstances the alternative ATOL holder will good faith, operational changes may be made by an airline at any point andperform those obligations and you agree to pay any money outstanding to be we cannot be responsible for these. If the carrier(s) with whom you have apaid by you under your contract to that alternative ATOL holder.confirmed reservation becomes subject to an operating ban as above as aHowever, you also agree that in some cases it will not be possible to appoint result of which we/the carrier(s) are unable to offer you a suitable alternativean alternative ATOL holder, in which case you will be entitled to make a claim the provisions of clause 9 (Changes and Cancellations by Us) will apply. Pricesunder the ATOL scheme (or your credit card issuer where applicable). If we, quoted in this brochure and/or on our website are based on special airfaresor the suppliers identified on your ATOL certificate, are unable to provide the offered to us by the airlines for group travel. These represent a reduction onservices listed (or a suitable alternative, through an alternative ATOL holder or the normal IATA fares which entitle passengers to privileges and flexibility thatotherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may our clients do not normally require as part of the holiday. Should you wish tomake a payment to (or confer a benefit on) you under the ATOL scheme. You book your holiday using a flight other than that shown in the brochure/on ouragree that in return for such a payment or benefit, you assign absolutely to website, a flight variation charge from 50 per person will apply in addition tothose Trustees any claims which you have or may have arising out of or relating the difference in cost between our special fare and the normal IATA fare for theto the non-provision of the services, including any claim against us, the travel flight(s) required. Tickets at our special fare rate are valid only on the airline andagent or your credit card issuer where applicable. You also agree that any such dates shown and do not automatically entitle passengers to switch to anotherclaims may be re-assigned to another body, if that other body has paid sums carrier in case of a flight cancellation, delay or technical problems with theyou have claimed under the ATOL scheme. The flights and flight inclusive aircraft or the reservation. Please note that most airlines now operate 100%holidays we arrange are ATOL protected providing they are made available in non- smoking services. the UK. For further information visit the ATOL website at www.atol.org.uk.20. Denied Boarding Regulations If your holiday does not include flights, ABTOT will financially protect your If you or any member of your party misses your flight or other transportholiday by ensuring you receive a refund or, if your arrangements include arrangement, it is cancelled or you are subject to a delay of over 3 hours forreturn travel to the UK (other than flights), you are returned to the UK in the any reason, you must contact us and the airline or other transport supplierevent that your holiday cannot be provided as a result of our insolvency. concerned immediately. If your flight is cancelled or delayed, your flightPlease go to our website www.greatrail.com for further information relating to ticket is downgraded or boarding is denied by your airline, depending onABTOTs scheme of financial protection.the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/ orIf you book arrangements other than an ATOL protected flight or package refreshments under the Denied Boarding Regulations 2004. Where applicable,holiday from us, your monies will not be financially protected. Please ask us for you must pursue the airline for the compensation or other payment due tofurther details.you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement23. Prompt Assistanceto compensation or any other payment arising from such cancellation, delay,If, whilst you are on holiday, you find yourself in difficulty for any reason, we downgrading or denied boarding. This includes any disappointment, distress,will offer you such prompt assistance as is appropriate in the circumstances. inconvenience or effect on any other arrangements. The fact a delay may entitleIn particular we will provide you with appropriate information on health you to cancel your flight does not automatically entitle you to cancel any otherservices, local authorities and consular assistance, and assistance with long arrangements even where those arrangements have been made in conjunctiondistance communications and finding alternative travel or accommodation with your flight. We have no liability to make any payment to you in relation toarrangements. Where you require assistance which is not owing to any failure the Denied Boarding Regulations as your entitlement to any compensation orby us, our employees or sub-contractors, we will not be liable for the costs other payment (as dealt with above) is covered by the airlines obligations underof any alternative travel or accommodation arrangements or other such the Denied Boarding Regulations. If, for any reason, we make any paymentassistance you require. Any supplier, airline or other transport supplier may to you or a third party which the airline is responsible for in accordance withhowever pay for or provide refreshments and/or appropriate accommodation the Denied Boarding Regulations, you must, when requested, assign to usand you should make a claim directly to them. Subject to the other terms the rights you have or had to claim the payment in question from the airline.of these Booking Conditions, we will not be liable for any costs, fees or If the airline does not comply with these rules you should complain to thecharges you incur in the above circumstances, if you fail to obtain our prior Civil Aviation Authority at www.caa.co.uk/passengers. Please note, your rightsauthorisation before making your own travel arrangements. Furthermore, we under clause 9 (Changes and Cancellations by Us) and clause 12 (Our Liabilityreserve the right to charge you a fee for our assistance in the event that the to You) of these booking conditions are not affected by the above Denieddifficulty is caused intentionally by you or a member of your party, or otherwise Boarding Regulations except that we are entitled to argue that the amountthrough your or your partys negligence.you receive or are entitled to receive from the airline is sufficient to meet any compensation obligation we may have to you as your tour operator as a result24. Data Protectionof any such cancellation, delay, downgrading or denied boarding. Great Rail Journeys Limited is a data controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation. Please be 21. Rail Journeys and Reservations assured that we have measures in place to protect the personal information We request rail reservations many months in advance but occasionally thereyou give us. This information will be passed on to the relevant suppliers of your are insufficient First Class seats available. In these situations we will booktravel arrangements. It may also be provided, either by us or by the suppliers of Standard Class seats and refund the difference to you. Although we do our bestyour travel arrangements, to third parties and public authorities such as banks to follow the routes noted on the itinerary there might be occasions when aand credit card companies, customs or immigration if required by them, or as different routing and/or departure time is necessary due to timetable variationsrequired by law. Certain information may also be passed on to security or credit or seat availability. checking companies or insurance providers. The above applies to any sensitive information that you give to us such as details of any disabilities, medical Regardless of any information given by us in good faith, operational changesconditions, or dietary/religious requirements but we will obviously only pass may be made by a rail supplier/operator at any point and without notice, andthese on where you provide your explicit consent for us to do so.If we cannot we cannot be responsible for these. Increasingly, trains are 100% non-smoking,pass on this information as set out above, we may be unable to provide your and reservations are requested in non-smoking accommodation, although atbooking or other services you have requested (for example, travel insurance). busy times we may be allocated some smoking seats. In making your booking, you consent to this information being passed on to the relevant persons who may be outside the UK. If you travel outside the UK, We cannot make specific requests for smoking seats. Prices quoted in thiscontrols on data protection may not be as strong as the legal requirements in brochure and on our website are based on special fares negotiated with our railthe UK.partners for group travel. Should you wish to travel on any Eurostar or other rail service, other than those included as part of your holiday, a rail variationWe would like to use your details for marketing purposes (e.g. sending you charge of 55 per person per service plus any additional cost will apply. Anyour brochures) and to pass them on to other companies within our group who change involving sleeper services will be quoted on an individual basis. may also contact you for marketing purposes. If you do not wish to receive any further information from us or other companies in our group please let 134 BOOKING CONDITIONS'