b'a. in the case of apparent damage, before or at the time of disembarkation orgo to www.abta.com to use ABTAs simple procedure. Further information on redelivery; or the Code and ABTAs assistance in resolving disputes can be found on www.b. in the case of damage which is not apparent or of loss, within 15 days fromabta.com or you can contact ABTA, 30 Park Street, London SE1 9EQ. You can also the date of disembarkation or redelivery or from the time when such redeliveryuse the AITO arbitration serviceplease seeshould have taken place. Damages for cabin luggage payable by the carrierwww.aito.com for further information. are limited up to the Athens Convention limit of 833 Special Drawing Rights (SDRs) or 2250 SDRs if EU Regulation 392/2009 applies. Any liability in respect15. Conditions of Suppliersof death and personal injury and loss of and damage to luggage which we mayMany of the services which make up your holiday are provided by independent incur to you shall always be subject to the limits of liability contained in thesuppliers. Those suppliers provide these services in accordance with their own Athens Convention or EU Regulation 392/2009 for death/personal injury ofterms and conditions. Some of these terms and conditions may limit or exclude 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens Conventionthe suppliers liability to you, usually in accordance with applicable international or 400,000 SDRs under EU Regulation 392/2009 except in the case of liabilityconventions or EU regulations (see clause 12(4)(c)). Copies of the relevant parts for war or terrorism 250,000 SDRs. We are not liable for valuables, monies orof these terms and conditions are available on request from us or the supplier other securities including jewelry and watches. If they have been deposited withconcerned.the reception desk on the ship for safe keeping and a receipt issued, then in those limited circumstances the Carriers liability will be as set out in the Athens16. Special RequestsConvention or EU Regulation 392/2009. The use of safes onboard a Vessel is notIf you have any special requests, you must advise us in writing at the time of a deposit with the ship or with the company under the Athens Convention or EUbooking. Although we will endeavour to pass any reasonable requests on to the Regulation 392/2009 or otherwise. relevant supplier, we regret we cannot guarantee any request will be met unless The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EUwe have specifically confirmed this. For your own protection, you should obtain Regulation 392/2009. Limits shall be reduced in proportion to any contributoryconfirmation in writing from us that your request will be complied with (where negligence by the Passenger and by the maximum deductible specified in Articleit is possible for us to give this) if your request is important to you. Confirmation 8 (4) of the Athens Convention or EU Regulation 392/2009. Where carriage isthat a special request has been noted or passed on to the supplier or the performed on inland waterways, and the vessel does not go to sea the liabilityinclusion of the special request on your confirmation letter/invoice or any other provisions relating to sea going vessels do not apply to the cruise. In those casesdocumentation is not confirmation that the request will be met. Unless and until the liability of the Carrier to customers shall be determined in accordance withspecifically confirmed, all special requests are subject to availability. We regret English law (the Merchant Shipping Act) and The Convention on Limitation ofwe cannot accept any conditional bookings, i.e. any booking which is specified Liability for Maritime Claims 1996 (LLMC 96) as amended by SI 1998/1258, ato be conditional on the fulfilment of a particular request and all such bookings copy of which will be provided by on request or can be found at:https://www. will be treated as standard bookings subject to the above provisions on special legislation.gov.uk/uksi/1998/1258/contents/made. requests.The limits for non-sea going passenger vessels is 175,000 SDRs per passenger limit. Liability for property claims will be at least 1,000,000 SDRs under SI17. Medical Conditions/Disabilities/Reduced Mobility1998/1258 (4)(b)(i)). The Strasbourg Convention on the Limitation of Liability ofRegrettably, many of our tours are not suitable for customers with certain Owners of Inland Navigation Vessels, referred to as the Strasbourg Conventiondisabilities and they can also be physically demanding. If you have any medical with protocols and amendments, applies to vessels sailing on waterways locatedcondition or disability which may affect your tour or any health, fitness or in the territory of a state party subject to (i) the Revised Convention relating tomobility concerns which may affect your ability to cope with the tour, please the Navigation of the Rhine of 17 October 1868 and (ii) the Convention of 27give us full details before you confirm your booking so that we can advise as October 1956 concerning the canalization of the Moselle (Article 15(1) of theto the suitability of the chosen arrangements. We will make reasonable efforts Strasbourg Convention: https://www.ivr- eu.com/expertises/legal/?lang=en). Ifto accommodate special needs or cause our suppliers to accommodate them, the Strasbourg Convention applies the limits for customer claims are 60,000but, if we are to help you choose the right tour for your health, mobility and SDRs per customer subject to a minimum of 6,000,000 SDRs (see Article 7). Thefitness, we must be aware of all details. Please note that Tour Manager (if on Carriers liability for death, injury, illness, damage, delay or other loss to personan escorted holiday) cannot provide individual assistance with boarding trains or property of any kind suffered by customers shall, in the first instance, beor coaches, or handle your luggage. It is your responsibility to provide us with governed by the Convention on Limitation of Liability for Maritime Claims 1996full and accurate details of your mobility, health and fitness (including any as amended by SI 1998/1258 or where applicable the Strasbourg Convention.disability), so we can advise you on the suitability of tours. As standard practice The Carriers liability therefore shall not exceed those limitations provided by theall customers are asked at the point of booking whether they have any mobility said LLMC 1996 and SI 1998/1258 or where applicable Strasbourg Convention orlimitations or health concerns which may impact on their tour. Customers are in any further revisions, protocols and/or amendments thereto as shall becomerequired to provide all relevant information to ensure that this matter has applicable. Where the LLMC 1996 or If applicable Strasbourg Convention permitsbeen carefully considered and we are aware of any issues. We may require the Carrier to apply a deductible, the Carrier may apply that deductible. SDRsyou to produce a doctors certificate certifying that you are fit to participate are a monetary unit of the International Monetary Fund and current exchangein the tour. Acting reasonably, if we are unable to properly accommodate the rate can be found in major financial newspapers. needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose (5) Please note, we cannot accept any liability for any damage, loss, expenseapplicable cancellation charges when we become aware of these details. You or other sum(s) of any nature or description (a) which on the basis of themust also advise us as soon as possible of any change in any disability or information given to us by you concerning your booking prior to our acceptingmedical condition or your health, fitness or mobility or if any medical condition it, we could not have foreseen you would suffer or incur if we breached ouror disability which may affect your tour develops after your booking has been contract with you or (b) which did not result from any breach of contract orconfirmed. Please also see clause 6.other fault by ourselves or our employees or, where we are responsible for them, our suppliers c) which relate to any business including, without limitation,18. Excursions, Activities and Brochure/Website Informationself-employed loss of earnings, d) indirect or consequential loss of any kind. The information contained in our brochure and on our website is correct to the best of our knowledge at the time of the brochure going to print or at the time of (6) Where it is impossible for you to return to your departure point as per thepublication on our website. Whilst every effort is made to ensure the accuracy of agreed return date of your package, due to unavoidable and extraordinarythe brochure and prices at the time of printing or publication, regrettably errors do circumstances, we shall provide you with any necessary accommodation (whereoccasionally occur. You must therefore ensure you check all details of your chosen possible, of a comparable standard) for a period not exceeding three nightsholiday (including the price) with us at the time of booking.per person. Please note that the 3 night cap does not apply to persons withWe may provide you with information (in our brochure, on our website and/reduced mobility, pregnant women or unaccompanied minors, nor to personsor when you are on holiday) about activities and excursions which are available needing specific medical assistance, provided we have been notified of thesein the area you are visiting but cannot be pre-booked with us or otherwise particular needs in advance. For the purposes of this clause, unavoidable andpurchased via ourselves. We have no involvement in any such activities or extraordinary circumstances mean warfare, acts of terrorism, significant risks toexcursions which are not run, supervised, controlled, inspected or endorsed in human health such as the outbreak of serious disease at the travel destinationany way by us. They are provided by local operators or other third parties who or natural disasters such as floods, earthquakes or weather conditions whichare entirely independent of us. They do not form any part of your contract with make it impossible to travel safely back to your departure point. us even where we or your Tour Manager (if on an escorted holiday) suggest particular operators/other third parties and/or assist you in booking such 13. Complaints and Problems activities or excursions in any way. We cannot accept any liability on any basis in In the unlikely event that you have any reason to complain or experience anyrelation to such activities or excursions and the acceptance of liability contained problems with your holiday whilst away, you must immediately inform yourin clause 12(1) of our booking conditions will not apply to them. We do not Tour Manager (if on an escorted holiday) and/or us by telephone on our 24- however exclude liability for the negligence of ourselves or our employees hour emergency helpline (if not on an escorted holiday) and the supplier of theresulting in your death or personal injury.service(s) in question. Any verbal notification must be put in writing and given to your Tour Manager (if on an escorted holiday) or us (if not on an escortedWe cannot guarantee accuracy at all times of information given in relation holiday) and the supplier as soon as possible. Until we know about a problemto such activities or excursions or about the area(s) you are visiting generally or complaint, we cannot begin to resolve it. Most problems can be dealt with(except where this concerns the services which will form part of your contract) or quickly. If you remain dissatisfied, however, you must write to us within 28that any particular excursion or activity which does not form part of our contract days of your return to the UK giving your booking reference and full details ofwill take place as these services are not under our control. If you feel that any of your complaint. Only the party leader should write to us. If you fail to followthe activities or excursions mentioned in our brochure or on our website which thissimple complaints procedure, your right to claim the compensation you mayare not part of our contract are vital to the enjoyment of your holiday, write to otherwise have been entitled to may be affected or even lost as a result. Pleaseus immediately and we will tell you the latest known situation.note that we do offer an Alternative Dispute Resolution service, through our ABTA membership. Please see clause 14 for further details. If we become aware of any material alterations to destination/area information and/or such outside activities or excursions which can be reasonably expected 14. Arbitration to affect your decision to book a holiday with us, we will pass on this information We are a Member of ABTA, membership number V2170. We are obliged toat the time of booking.maintain a high standard of service to you by ABTAs Code of Conduct. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we cant resolve your complaint, 133'